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Human Capital (HC) Operations Case Management - Manager - Permanent- L - London

Human Capital (HC) Operations Case Management - Manager - Permanent- LondonReference OPS04725Location LondonService Operations (Internal Firm Services)Specialism Human ResourcesIndustry Who we are looking for
PwC's Employee Performance (EP) team have a requirement for Managers with experience of employee relations, performance management and/or health and wellbeing.

The Employee Performance team is part of PwC's Human Capital (HR) Service Delivery function and incorporates employee relations, performance management and health and wellbeing. The successful applicant will be responsible for managing a variety of cases across each of these areas and will support and coach Advisors in the team, with accountability for all advice, relationships and casework managed in their allocated business units. Allocations to business units are at the discretion of the EP team leader and are subject to regular change due to changes in the team, our stakeholders and the wider business.

The roles are based in London with travel to other UK offices as required.

In addition to a competitive salary and benefits package, this role offers you an excellent opportunity to work with leading edge professionals and to develop your personal and technical skills in a supportive environment.
About the role
The key objectives of the Employee Performance Manager role are to:
• Deliver forward thinking, commercial, specialist advice on cases, issues and projects, providing a variety of options for dealing with each situation, along with clearly articulated risk and value, and supporting business stakeholders on end to end case and project management.
• Produce high quality written work and sign off documentation and advice from Advisors, providing feedback, coaching and development as appropriate.
• Manage business unit relationships (Business Unit HC, Business Unit HC Leader, people managers, line managers, partners and directors dependent on the nature of the case or project), demonstrating good knowledge of their work and priorities, being the "go to" person for any concerns or immediate advice.
• Use the EP IT systems in a full, accurate and timely manner to support the team's production of meaningful quality Management Information (MI).
Strong understanding and substantial practical application of employment law and Employee Relations (ER) work, as well as proven experience in performance management, coaching and Health and Wellbeing (H&W;), and a good understanding of internal policies, the wider people agenda and stakeholder management will all be critical to the success of this role. The successful applicant will:
• Be able to provide immediate tailored advice, guidance, options and risk assessments to the business on all aspects of ER, H&W; and performance management, without significant need for resource, preparation or referral elsewhere.
• Provide stakeholders with timely and accurate information and reports pertaining to the EP activity within their areas of the business, discussing this MI with them, and providing advice and guidance on the bigger picture, precedents and trends.
• Work with people managers across allocated business units, building and maintaining strong trusted advisor relationships, coaching, advising and supporting them in dealing with performance issues and ensuring their people are appropriately supported, actively working with them to manage cases (usually in the form of Performance Improvement Plans - "PIPs"), and advising on all aspects of performance management where poor or marginal performance has been identified.
• Work with people managers across allocated business units, building and maintaining strong trusted advisor relationships, coaching, advising and supporting them in dealing with health and wellbeing issues for their people and ensuring their people are appropriately supported, actively working with them to manage cases, referring to occupational health and other specialist medical advisors, and working with the business to interpret advice and agree support, adjustments and action plans as required. Liaise with Xerox, Professional Qualifications (PQ), Health and Safety and the Benefits team to advise and support on health, wellbeing and absence management before, during and after cases.
• Drive wellbeing and performance agendas and initiatives across business units.
• Advise and provide end to end support to stakeholders on all aspects of ER (specifically disciplinary, grievance, compromise agreement, TUPE, voluntary severance and redundancy situations), tailoring advice and guidance to each specific case or project and ensuring that the business are aware of potential ways to manage each situation, along with the associated risks.
• Carry out full and thorough investigations prior to disciplinary and grievance meetings and support the business throughout these cases, driving the process, attending formal meetings to input as required, advise on matters of policy, best practice and to ensure a full, fair and objective process is followed, producing comprehensive high quality reports, letters and notes and other ad-hoc communications.
Additional information
• Opportunity for working from home? (Occasionally)
• Amount of time client based? (0%)
• Opportunity for job sharing? (Possibly)
• Need to travel/overnight stays away from home? (Occasionally)
• Opportunity for flexible working (hours)? (Possibly)
• Amount of time PwC office based? (100%)
• Demonstrable experience of employee relations, including managing disciplinary and grievance issues from start to conclusion is essential for this role.
• Strong understanding of performance management and health and wellbeing, with significant previous exposure, knowledge and application across these areas.
• Strong positive team ethic, "can-do" attitude, excellent relationship building, communication, coaching and consulting skills, with the ability and confidence to liaise with stakeholders at all levels and flex style to deal with different situations.
• Ability to quickly gain understanding of the needs of the business in order to provide commercially robust solutions.
• Well organised with ability to multi-task and proactively manage a variety of different cases to conclusion at any given time.
• High standard of written documentation, and previous experience of producing professional and robust letters and reports to be used in formal meetings; excellent attention to detail is required.
• Willing to take on additional responsibility and go the extra mile, including helping other areas of HC as required.
The skills we look for in future employees
All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional'.
The PwC Professional focuses on five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. We use this framework to recruit, develop and assess our people, at all grades and all areas of our business, because we expect all of our people to be leaders.

DiversityWe work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business.
As an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.Link megjelenítése" width="0" height="0" />
Munkavégzés helye London
Kategória Külföldi munka
Régió Külföld
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