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HR Team Lead

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.06.27.
Jelentkezési határidő: 2017.01.30.
Hirdetés azonosító: 1069766

HR Team Lead

Pozíció leírása / Job description

Would you like to work in a multicultural workplace? Are you passionate about HR? Don't hesitate to apply to one of Europe's fastest-growing recuritment companies!
Our partner company's aim is to support dynamic growth of its clients with finding the most suitable candidates in the EMEA region.

Feladatok:

Primary responsibility for the delivery of client programs, operational contacts with hiring community and coordination of day to day operational tasks of a team of Sourcing Recruiters / HR Administrators. Major goals are to deliver against the agreed SLA/KPI’s and reach the highest level of client satisfaction and team performance.

Key activities:

Performance and people management:

- Coordinate and motivate the team
- Monitor workload and the performance of the team, set priorities and monthly targets, evaluate results and share lessons learned
- Come up with new operational procedures / delivery solutions and SLAs to streamline work-flow and increase operating efficiency, and present and discuss with Delivery Manager
- Measure account(s)’ performance
- Manage all HR related daily activities within the team and maintain documentation up-to-date (Holiday scheduling, Timesheet administration, attendance, team trackers, etc.)
- Train and mentor new hires

Process:

- Coordinate entire RPO/ MSP processes
- Process management in line with Client specific processes and SRC’s processes
- Develop and refine client processes and procedures, identify areas for improvement;
- Make process improvements, both internal (team activities) and external (towards the client)

Account management:

- First point of contact for client operational stakeholders and first escalation point for any daily operational issues
- Effective client / stakeholder management
- Meet service level agreements and customer satisfaction targets
- Engage with the client to understand needs, to ensure appropriate strategies are aligned and put in place

Elvárások:

- University Bachelor’s Degree
- Minimum of 2-5 years operational work experience gained within a fast-paced, multinational, high-touch service industry (recruitment, HR services, financial/IT services etc.)
- Maturity in succeeding in a strongly client-facing service environment
- Reporting skills (Excel, PowerPoint)
- Excellent command of the English

Amit kínálunk:

- Continuous trainings and challenging new projects for new colleagues
- New and modern office in the center of Budapest that offers an inspiring workplace

Elvárások / Requirements

Amit kínálunk / Offer

Jelentkezés:
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