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HR Support Analyst

PROHUMAN
 
Hozzáadva: 2017.06.21.
Hirdetés azonosító: 891668

Our client is a multinational company who operates with business activities in more than 100 countries across six continents. The Budapest Business Support Centre delivers excellent customer service for European businesses. The BSC handles a varied range of Order to Cash and other customer support activities. They are looking for new colleagues in the HR Support Analyst position

HR Support Analyst

Feladatok:
  • Provide excellent customer support whilst maintaining effective working relationships with HR business teams
  • Provide 1st and 2nd Level support for in scope applications and infrastructure including Performance Management, Learning Operations and data interfaces
  • Record, analyse and manage incidents in line with Service Level Agreements
  • Follow defined Problem and Incident Management processes, escalate where necessary and deliver regular updates to customers and management
  • Participate in Release Management process for releases relating to the applications maintaining relevant support documentation
Elvárások:
  • Bachelor degree
  • Fluent English language
  • Attention to detail , excellent problem solving skills
  • 1-2 year experience of working in client facing call centre, help desk or technical support environment
  • High Level of IT proficiency in Microsoft packages
  • Experience of working in ticketing / incident management systems (Oracle Siebel, Remedy etc.) and SAP HR
  • Experience of working with Learning Management, Performance Management systems is an advantage
  • Excellent teamwork, influencing and networking skills
Amit kínálunk:
  • What the company offers:
  • Opportunity to gain professional experience
  • Modern, multinational team/working environment
  • Stable workplace
  • Attractive salary and benefit package
  • What Prohuman offers:
  • profound knowledge about the relevant market sector
  • overall guidance and support during the whole selection process
  • personalised career and jobseeker counselling
  • feedback on language and professional skills
  • long-term cooperation and support
Munkavégzés helye:
  • Budapest
Kapcsolat:
In case you are interested in the above mentioned position please send your English CV to the E-mail cím megjelenítése e-mail address.

Kategória
Humán erőforrás
Régió
Budapest
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