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HR SSC Manager


  • A hirdetés 394 napja lejárt
Our partner:

A multinational service provider company who is about to establish a new HR SSC team in Budapest.

Responsibilities:
  • Manage the migration to Budapest, set up processes
  • Establish the team, hire and train 6 new agents for the go live date
  • Manage the daily operation of the team, the time schedule, ensure appropriate cover in case of absence
  • Identify improvement points in the processes, increase efficiency
  • Take part in the operative daily tasks until the whole team is set up
  • Act as the escalation point for complex issues coming from the team members
  • Train and coach team members, provide promotion opportunities
  • Reduce backlogs, reward good performances, train lacking skills
  • Ensure the tickets are handled within the agreed SLAs
  • Provide the necessary data for management reporting
Requirements:
  • University or college degree
  • Negotiation level of English, any other European language is an advantage
  • At least 2 years of experience in an HR role in a shared service center
  • People management experience is required
  • Strong communication and interpersonal skills
  • Good analytical and problem solving skills
Helyek Budapest
Kategória Pénzügy / Számvitel / Kontrolling
Minimális tapasztalat 3 és 5 év között
Munkaidő tipusa Teljes munkaidő
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