www.cvonline.hu

HR Services Expert

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.08.12.
Jelentkezési határidő: 2017.08.23.
Hirdetés azonosító: 1172169

HR Services Expert

Pozíció leírása / Job description

Our client, a Swiss-based company with a significant global presence, is currently looking for a colleague in the position of HR Services Lead to join their dynamic team in Budapest.
Service Delivery

•Handle customer queries/requests on HR Services, escalated by HR Contact Centre Representative
•Apply organizational policies, practices and procedures to analyse situations or data from which customer query/request can be readily resolved
•Investigate on requests which cannot be resolved by analysing the nature of the request / diagnosing the problem and route them to the appropriate next line support within GBS; prioritize issues
•Collaborate with other team members of GBS, as necessary, to resolve complex customer queries/requests in payroll
•Critically evaluate information gathered from multiple sources, reconcile conflicts and research inconsistencies in information before resolving customer query
•Adhere to policies and procedures and service levels
•Develop reports, data files and/or audits as required by 3rd parties and Vendors
•Serve as a Tier 2 Concierge for RPCs across GBS network for continuous improvement
•Validate as necessary applicable vendor queries e.g., data mgmt., systems to ensure timely and accurate payroll run
Documentation

•Support HR Contact Centre to document information regarding customer queries and resolution regarding payroll according to standard operating procedures and produce reports when necessary
Knowledge management

•Support maintenance of knowledge management within the HR Contact Centre; update latest HR policies and procedures on payroll
•Be up to speed on the latest policy changes in HR services and then train the HR Contact Centre Representatives on the changes as applicable for Local HR or Employee knowledge
Vendor management

•Engage with third party agencies as and when required and ensure they meet SLAs (Service Level Agreements) and key performance indicators. Provide inputs for GSO / GSE as required on vendor performance

Elvárások / Requirements

•Diploma: High school diploma or equivalent
•Languages: Excellent English
•Professional experience: 5+ years working in a shared service environment/ customer service environment
•Timely decision making

Amit kínálunk / Offer

• Competitive salary package
• International environment
• A continuously developing, stable multinational company
• Career opportunity

Jelentkezés:
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