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HR Contact Center Subject Matter Expert (Italian speaker)

Régió: Budapest

PBS International Kft.
Hozzáadva: 2017.04.28.
Hirdetés azonosító: 374281

 HR Contact Center Subject Matter Expert (Italian speaker)

Country:    Hungary (+36) • Budapest

Description of position:    HR Contact Center Representative tasks, required languages Italian and English

Duties:    Job description

A Case Management SME is an employee who is responsible of handling any CC Tier 2 activity related to his/her field of competence.

A Case Management SME is responsible for timely, accurate and complete end to end ownership and resolution of cases.

A Case Management SME will play the role of a case manager. He/she must manage all processes related to the case updates and resolution as well as having a key role for trending and gap analysis from the cases created.

In case required, also covers CFP (Country Focal Point) activities and provides training/coaching for CSRs.

Knowledge of any of the following European languages is an advantage: French, Spanish, German, Greek, Portuguese, Dutch, Swedish,

Requirements, skills:    Required

High School Diploma/GED

English: Fluent

Italian: Fluent

Strong technical skills are an advantage.

Strong customer service attitude

Good at task/time management and to follow up on outstanding items

Good computer literacy

Excellent problem solving skills


At least 6 months experience in SAP HR Modules/PeopleSoft

Spanish : Fluent

French : Fluent

Known languages:    Fluent English AND Italian knowledge

Short company info:    Our client is an international shared service center.

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