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HR Contact Center Representative (Italian speaker)

Régió: Budapest

PBS International Kft.
Hozzáadva: 2016.09.27.
Hirdetés azonosító: 721343
HR Contact Center Representative (Italian speaker)

Country:    Hungary (+36) • Budapest

Description of position:    The CSR is the interface between the customer contacting and the customer's HR Department with any HR or Expense related queries.

Duties:    Duties:

• Log and track enquiries through to resolution using workplace processes and guidelines

• Work as a member of a team to minimise customer wait times, maximise customer satisfaction and response accuracy

• Communicate effectively to our customers on HR policy and processes, providing education where necessary.

• Take ownership of the resolution of callers' issues, giving guidance and solving problems at the first point of contact.

• Support other HRC Departments with Compliance Test or any other activities upon management request

Requirements, skills:    Required

• Bachelor's Degree

• English: Fluent

• Italian: Fluent

• Accuracy and attention to details

• Strong technical skill and strong second/third language capability are an advantage

• Previous Contact Center Experience is desirable

Known languages:    Fluent English and Fluent Italian knowledge

Short company info:    Our client is a shared service center based in Budapest. The company is committed to creating a supportive, flexible work environment that gives employees more flexibility and control over their work as an important means to achieve greater work/life balance and enhanced productivity.

What our client offers:

•A multicultural, dynamic and positive team environment

•Continuous development opportunities

•Varied tasks, job roles and possibility to participate in local or international projects

•An attractive working environment

Additional info:    By submitting an application form or sending your curriculum vitae electronically, you will be giving the employees of PBS International Ltd. the approval and acknowledgement to access, handle and record the personal details you have submitted for application and registration processing. During the course of your application and in the future event that a prospective party expresses professional interest in you, we will only forward your details onto our clients upon your exclusive and prior approval.

For a more detailed view of our data security terms and to accept all of our terms and conditions please visit the link here:

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