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HR Contact Center Representative - German speaking 
Grafton Recruitment Kft

Frissítve : 2014.03.01.
Jelentkezési határidő: 2014.03.04.
Hirdetés azonosító: 721204
HR Contact Center Representative - German speaking


A major and fast expanding international company, operating all over world is looking for qualified candidates to fill the position of German speaking HR Contact Center Representative.

The Contact Center Representative (CCR) is the interface between the customer contacting and the customer’s HR Department with any HR or Expense related queries. Often the CCRs will not know from one hour to the next what type of queries they are going to receive. Due to the nature of multi-client Contact Centre environment the CCR may provide service on HR/Expense topics for different clients (accounts).

Role and Responsibilities
- For improvement to HR, handle telephone calls and e-mail's queries
- Take ownership of the resolution of callers’ issues, giving guidance and solving problems at the first point of contact whenever possible within the target response time
- Refer issues to Case Management SME when unable to resolve personally
- Log and track enquiries through to resolution using workplace processes and guidelines
- Communicate effectively to customers on HR policy and processes, providing education where necessary
- Work as a member of a team to minimise customer wait times, maximise customer satisfaction and response accuracy
- Participate in information sharing with other members of the team
- Support other HRC Departments with Compliance Test or any other activities upon management request

- Bachelor Degree
- Basic knowledge in Human Resources
- 6 month experience in HR is preferred
- Fluency in English and in German languages, written and verbal is a must
- Excellent communication skills
- Adaptability to an ever changing environment
- Accuracy and attention to details because of sensitive Client information
- Highly customer focused
- Computer literate (Internet Explorer, Excel, Word, Acrobat, Power Point)
- Ability to work well under pressure
- Ability to assimilate large amounts of information in a relatively short period of time
- Previous Contact Center Experience is desirable
- Basic knowledge in SAP HR



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