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HR Contact Center Representative (Czech) 
Grafton Recruitment Kft

Frissítve : 2015.09.18.
Jelentkezési határidő: 2015.09.22.
Hirdetés azonosító: 852386
HR Contact Center Representative (Czech)


A major and fast expanding international company, operating all over world is looking for qualified candidates to fill the position of Czech speaking HR Contact Center Representative.

The Contact Center Representative (CCR) is the interface between the customer contacting and the customer’s HR Department with any HR or Expense related queries.

Role and Responsibilities
- For improvement to HR, handle telephone calls and e-mail's queries
- Take ownership of the resolution of callers’ issues, giving guidance and solving problems at the first point of contact whenever possible within the target response time
- Refer issues to Case Management SME when unable to resolve personally
- Log and track enquiries through to resolution using workplace processes and guidelines
- Communicate effectively to customers on HR policy and processes, providing education where necessary
- Work as a member of a team to minimise customer wait times, maximise customer satisfaction and response accuracy
- Participate in information sharing with other members of the team

- Higher Degree
- 6 month experience in HR is preferred
- Fluency in English AND Czech languages, written and verbal is a must
- Excellent communication skills
- Adaptability to an ever changing environment
- Accuracy and attention to details because of sensitive Client information
- Highly customer focused
- Computer literate (Internet Explorer, Excel, Word, Acrobat, Power Point)
- Ability to work well under pressure


- Competitive salary and benefit package
- Internal rewards and recognition programs
- Annual bonus (based on the performance of supported business)
- Training activities and on-the-job coaching and mentoring
- Personal and professional development opportunities
- Career progression
- Opportunities to lead or participate in global and cross-center projects
- Dynamic, multi-cultural and multi-lingual work environment

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