As a Technical Support Agent, you will be working on the International Service Desk and reporting to the Team manager. This already established Service Desk provides B2B IT support services to end users of multinational companies. The Service Desk is expanding and therefore offering exciting career opportunities.
-Provide Excellent Customer Support.
-Answering incoming calls and help clients with their IT technical issues.
-Follow up and solving IT incidents.
-Escalate incidents to Level 2 when unable to resolve.
-Responding to incoming emails.
-Ensuring that service quality levels fully meet expectations