www.cvonline.hu

Helpdesk (with English knowledge)

Mind-Diák Szövetkezet
Hozzáadva: 2017.11.18.
Hirdetés azonosító: 1235901

 

The purpose of this position is to provide telephone assistance to customers as part our contract with one of Europe’s largest low fare’s airline. The successful candidate will be hard working, energetic, self-motivated with a natural ability in problem solving while maintain an enthusiastic and committed attitude. 

Feladatok:

  • handle up to 120 inbound calls per day
  • chat training will be provided 2-3 weeks after the first work day where the agents have to handle 5 chats at the same (starting from 3 and increasing gradually)
  • process flight reservations
  • efficiently answer customer queries
  • resolve customer complaints
  • organise special needs assistance for passengers with reduced mobility
  • handle inquiries via chat / chat ticket / mail manager (e-mail)

Elvárások:

  • full-time student relationship
  • fluent in written and verbal English
  • excellent telephone manner
  • customer focused and excellent customer care skills
  • effective written and oral communication skills
  • effective organisational skills
  • good attention to detail
  • proactive attitude
  • flexibility and ability to adapt to change quickly
 
Working time
  • Monday to Friday 8.00-20.00
  • Saturday 10.00-19.00
  • Sunday 10.00-18.00
  • 24h / week 
  • the work will starts with 2 weeks of training in December, with classes in the morning 8.00-14.00 or in the afternoon 14.00-20.00

Előnyt jelent:

  • fluent in a second European language
  • previous customer service experience in an English speaking environment

What We Offer

  • hourly rate
  • gross wage 756 HUF/hrs
  • training (2 weeks of training)
  • long – term and reliable relationship
  • those agents whose performance is outstanding will receive incentive and will have the possibilities to move forward and become: Supervisor, trainer etc
     

Applications

 We are waitng for your application after Link megjelenítése in our website and upload your English CV. Join us on Link megjelenítése" style="color: rgb(0, 136, 204); text-decoration: none;">Facebook too!

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