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Helpdesk Position for fresh grads and language experts (English AND Danish/Norwegian/Swedish)!


  • A hirdetés 1385 napja lejárt
  • Would you like to use your excellent English AND Danish/Norwegian/Swedish knowledge in your work?
  • Would you like to join to a fast growing multinational team?
  • Do you have a good sense of IT troubleshooting?

Job Description details

The Helpdesk Analyst takes care of IT users via telephone, resolves a special customer database related problems access requests and problems and monitors the incoming problems until they have been solved.

Responsibilities:

  • Receiving end user calls
  • Provide first level resolutions
  • Ticket creation/Categorization / Prioritization
  • Ticket escalation to respective Support Group
  • Incident resolution and recovery
  • Ticket Closure
Requirements:

  • Strong computer knowledge: NO high level IT expertise necessary to fill the position, strong user level computer literacy is sufficient
  • Knowledge of current Windows operating systems
  • Fluency in the following languages: English + Danish/Norwegian/Swedish (knowing English and ONE of the mentioned languages fluently is very important for this position)
  • Good communication skills and customer focus
  • Team player attitude
  • Motivation for constant self-improvement
  • Ability to manage both stress and monotonity
What the company offers:

  • Competitive salary package, performance bonus, shift work compensation
  • Professional Trainings
  • Good team atmosphere
PLACE OF WORK: BUDAPEST

Start date: cca. January, 2014

APPLICANTS FROM OUTSIDE HUNGARY ARE ALSO WELCOME. SPEAKING HUNGARIAN IS NOT A MUST FOR THE POSITION.

Applications of people with disabilities are also welcome.

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