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Helpdesk Manager - London, City, EC3M 4BS

To provide specialist business support within the area of specialism to meet specific business objectives using procedures, experience and knowledge appropriate in handling complex/demanding situations.

- Management of the Building helpdesk, providing support to the Building Manager and Services Manager in the delivery of FM services to 71 Fenchurch Street ,London.
- Designing & producing contractual reports & data analysis, ensuring that agreed SLAs are met in the delivery of the output management information.
- Liaising/meeting directly with those who log calls to ensure alignment of service outputs with expectations.
- Carrying out data & trend analysis investigations and the provision of ad-hoc client reports.
- Assisting in the production of technical and operational business cases.
- To ensure close liaison with the Building Manager and Services Manager in the on-going development of client reporting and management information (MI).
- To monitor expenditure against budget, to raise purchase orders as necessary, and liaise with the Finance team regarding payment of contractors and any queries relating thereto.
- Manage the set up and consistent delivery of a quality management process aligned to LR's management system.

To support the Helpdesk in times of high call & job volumes, to deliver training as required and provide support to the Helpdesk team.

- Previous experience of working on a facilities helpdesk would be an advantage as would an FM qualification
- Strong analytical skills, and good PC skills
- Strong customer focus, and excellent communications skills (able to keep all stakeholders informed when the need demands).
- Methodical approach to work
- Able to work calmly and effectively under pressure with good diplomacy skills
- Good general management skills
- Committed team member
- Able to work on own initiative without supervision
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Munkavégzés helye London
Kategória Külföldi munka
Régió Külföld
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