Helpdesk Analyst (Spanish-English)
Frissítve : 2017.09.21.
Jelentkezési határidő: 2017.10.19.
Hirdetés azonosító: 1138495
For our multinational partner we are looking for helpdesk analyst!
Provide first line technical support to clients
Diagnosis and resolution of client problems, which may range from very straightforward problems through to more complicated issues
Answers calls within stated time guidelines
Analyses and interprets client inquiries to ascertain and solve issue
Provides accurate and creative solutions to client problems meeting all pre defined quality measurements
Provides information, advice or instruction in response to client inquiries
Provides a high degree of client satisfaction in all work undertaken
Receives and records client inquiries and processes paperwork/systems relevant to client queries
Liaises internally to enable client queries to be answered and problems solved
High level foreign language knowledge
Good communication skills