Helpdesk Analyst (German and English)
Frissítve : 2017.11.08.
Jelentkezési határidő: 2017.11.25.
Hirdetés azonosító: 1189627
Do you speak German and English fluently? Would you like to work in an international team?
We are looking for Helpdesk Analysts for our international partner company!
The new colleague:
Answers calls within stated time guidelines.
Analyses and interprets client inquiries to ascertain and solve issue.
Provides accurate and creative solutions to client problems meeting all pre-defined quality measurements.
Escalates calls within stated guidelines.
Provides information, advice or instruction in response to client inquiries.
Provides a high degree of client satisfaction in all work undertaken.
Receives and records client inquiries and processes paperwork/systems relevant to client queries.
Liaises internally to enable client queries to be answered and problems solved.
The ideal candidate has the following skills:
High level foreign language knowledge (at least upper intermediate English language + Dutch or French or German or Czech or Italian or Spanish language knowledge)
Good team player
Good communication skills
Good problem solving skills
Our Client offers:
Several training sessions to learn IT skills needed to solve problems
Base salary + cafeteria
Working in an international, multicultural, friendly environment