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Helpdesk agent 1st line 
Trenkwalder Kft
Hozzáadva: 2016.09.27.  
Jelentkezési határidő: 2016.09.01.  
Hirdetés azonosító: 1073258  


We are looking for new colleagues for our multinational client company which is one of Europe's leading provider of communication services.

Helpdesk agent 1st line


  • Respond to inbound telephone calls from customers
  • Open trouble tickets to record all actions and to track problems
  • Contact customer directly, providing notification of error conditions affecting cusomer's services
  • Update on existing problem conditions and coordinate ticket activities to closure
  • Maintain responsibility for the ticket throughout its life cycle, even when transferred to another department
  • Provides support to customers in a 7 x 24 shift 


  • Fluency in English and in French / German / Italian / Spanish / Russian / Dutch / Portuguese / Polish / Norwegian 
  • IT affinity
  • MS Office knowledge
  • Be able to evidence clear and demonstrable experience in technical interface with telecommunications service providers including related help desk operations
  • Good written and oral communications skills
  • Good problemsolving skills

Amit nyújtunk:

  • Supportive corporate culture
  • Inspiring working teams
  • Competitive salary and benefit package (including shift allowance +40%)
  • Professional development programs, trainings and educational support
  • Employee and Family Friendly Workplace
  • Private health insurance package

By my application to this job and by submitting my application documents I hereby grant my consent to the processing of the data included in my CV provided to Trenkwalder Kft, to its inclusion in a data base and, in the case of a suitable job offer, to its forwarding to your client, subject to prior consultations. I acknowledge that the cancellation of the data from the data base or the modification of the date at my request submitted in writing would be carried out within 8 business days after the receipt of such request. I must submit the relating request in writing to the office registering the data. I hereby certify that the information I have given is correct.

Magán-munkaközvetítői ny. sz.: 29338/2000-0100
Munkaerő-kölcsönzői ny. sz.: 37961/2001-0100
Adatkezelés nyilvántartási száma NAIH-53813/2012

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