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Head of Team (Storage Operation -AM) 
IT Services Hungary Kft.
Hozzáadva: 2016.09.25.
Hirdetés azonosító: 996026
The holder of the job takes care of and acts a main point of contact for day to day matters for all NAS storage operation, implementation and support services related to the nearshore part of operation, focusing on global customers. Manage the storage data & elements for more than 30 customers in 15 different non-standard environments.The holder leads and coordinates up to 25 employees to meet corporate goals for productivity, quality and financial efficiency.
The holder focuses on accomplishment of assigned team objectives by effective resource management, planning and evaluating activities in the assigned area of operational responsibility.
Processes and service delivery
  • Maintain relationships with counterparts and other stakeholders by effective communication.
  • Operationally manage critical situations and solve common escalations to provide seamless operation and effective service to clients.
  • Collect and provide feedback on contract terms and conditions compliance.
  • Supports pre-sales activities, contract negotiations, customer visits, new customer onboarding, process documentation and support in the operation across their life cycle for NAS solutions for global customers (HW refresh, migrations, new builds, etc.).
Quality assurance
  • Deliver services/solutions to clients in agreed quality and quantity structure according to agreed contracts (OLA, SLA,...) and KPI’s.
  • Continuously improve processes and products/services in assigned area, plan improvements and implement improvements programs.
  • Coordinate and control operations, processes, take-over and delivery of services according to standard/processes.
  • Participates in on-call shifts in the "manager on duty" role.
Budgets and finances
  •  Provide inputs to financial and other business plans and effectively coordinate assigned resources to meet financial targets.
  • Controls finance and efficiency management initiatives across the assigned organizational units and sub-units.
  • Motivate and develop people in own team to be able to deliver better quality and maintain satisfaction of employees.
  • Ensure all people-related regulatory topics (labor code, internal rules & guidelines) are met in the assigned team.
  • Actively steer capacity of team resources and quality of employee performance results in coherence with customer contracts
    • Lower University degree (Bc) or secondary/high school graduation (with relevant work experience)
    • Min 2 years experience in leading teams (with 12+ employees), e.g., in project context
    • Min 4 years working experience in IT
    • English (mandatory): written and oral B2+
    • German ( optional) : written and oral B1
    • Experience in the field of Classic Storage SAN/NAS/Backup operation technology
    • Work organization and managing skills, esp. crisis management skills ( problem solving, work under the pressure)
    • Strong communication and interpersonal skills, esp. fostering teamwork, coaching and supervision
    • Strong customer and results orientation
    • Good leadership skills and knowledge of IT environments
    • Advanced time management

Jelentkezés - IT Services Karrieroldal

IT / Informatika
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