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www.cvonline.hu
Head of Service Unit (Service Delivery Management) (Pécs) 
IT Services Hungary Kft.
Hozzáadva: 2017.09.20.
Hirdetés azonosító: 749360
lejárt
FELADAT

Position Description

 - Management of Service Delivery Management related activities of group of international customers

 - Management of costs, resources and quality

 - Development and implementation of strategy and future oriented mode of operations

 - Development of strategy in regards to employees and their competencies according to the business strategy

 - Management of all matters, especially follow up to the topics mentioned below:

 - Quality Assurance

 - Planning and development of transition activities in regards to   organizational changes

 - Total compliance on the agreed service levels, quality targets and customer satisfaction indexes

 - Ensure target achievement and continuous optimization of processes and quality

 - Ensure operational and management reporting for quality purposes

 

Position Requirements

 - At least 5 years of working experience in the related field

 - Fluent English AND German

 - Excellent leadership skills ensuring result as a cross function

 - Excellent skills in regards to internal (staff) and external (customer) communication

 - Understanding of ITIL processes, SLAs&OLAs

 

 

 

 

Our offer

 - Young and dynamic team

 - Competitive salary and benefits package

 - Modern and comfortable working environment

 - Continuous development opportunities in IT and languages

 - Career opportunities

 - Multinational environment: involvement in international T-Systems projects

 

Method of application

Please send your detailed professional curriculum vitae to the   following address:

Link megjelenítése

Search by job ID: 79522


 
 

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