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Head of Service Delivery Unit with German and English knowledge (Service Desk) (Budapest) 
IT Services Hungary Kft.
Hozzáadva: 2016.09.26.
Hirdetés azonosító: 719651

Position Description

  • - Manages the area via Team Leaders and ensures that the expected service levels are (over)achieved at optimal cost efficiency
  • - Ensures that the handling of all communication – the incoming calls, emails, faxes, complaints, inquiries – happens without delays, efficiently and according to contract
  • - Improves the financial performance of the organizational unit by reducing costs, increasing efficiency and effectiveness
  • - Takes part in the annual planning. Plans the budget/prepares the financial plans of the department and keeps the approved budget
  • - Supports the personal development of the Team Leaders: provides coaching to improve their leadership skills and defines their training needs
  • - Takes an active role in the work-out and implementation of the programs and activities needed to reach iSD targets


Position   Requirements

  • - College/University degree
  • - Fluent German and English
  • - Minimum 4-7 years of leadership experience, preferably in a multinational environment
  • - Service Desk and/or operational leader experience
  • - Experience in the SSC sector
  • - Knowledge of Service Desk specific organizing principles, know-how and procedures



Personal Requirements

  • - Clear and structured thinking
  • - Openness and willingness to continuously learn and develop
  • - Flexible personality and ability to initiate changes
  • - Customer focus
  • - Solution-oriented, able to decide, leadership

Our offer

  • Young and dynamic team
  • Competitive salary and   benefits package
  • Modern and comfortable   working environment in Infopark
  • Continuous development   opportunities in IT and languages
  • Career opportunities
  • Multinational environment:   involvement in international T-Systems projects


Method of application

Please   send your detailed professional curriculum vitae to the following address:


Link megjelenítése


Search by job ID: 79496


Jelentkezés - IT Services Karrieroldal

IT / Informatika
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