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Head of Service Delivery Unit (TSS)(Debrecen) 
IT Services Hungary Kft.
Hozzáadva: 2016.09.22.
Hirdetés azonosító: 1005183
  • The Telecommunication Services & Solutions (TSS) Service Line has full global responsibility for providing and operating telecommunications services and solutions.

  • TSS Hungary is seeking for a Head of Service Delivery Unit with following responsibilities:

  • Leading a service delivery unit of multiple teams (ca. 90 employees),covering different profiles: SDM Specialists, SDM Support Associates, Service Chain OPM's, Technical Process Specialists.

  • Managing teamleaders, motivating employees to reach the expected service levels in quality, efficiency and customer satisfaction -Handling highly escalated operational issues

  • Participation in Service Improvement Programs, providing manager on duty services on demand

  • Supporting teamleaders in how to represent the interests of their operational teams towards international management in the field of processes and new functions that have to be established locally

  • Responsibility for cost centers: resource and cost planning and controlling

  • Managing transitions for new businesses (coming from Germany)

  • Keeping regular contact with international management stakeholders (mostly in Germany)

  • At least 2 years of leadership experience at a multinational environment (IT is an advantage)

  • Fluency in English and German

  • Ability to oversee operational issues easily focusing on processes, roles and responsibilities, customer satisfaction and resource planning -experience in handling operational escalations

  • Basic project management skills

  • Ability to work under pressure and multitask

  • High level of proactivity

  • Excellent problam solving skills

  • Confidence and ability to represent local operational and financial interests firmly, while still remaining polite and constructive -structured way of thinking

  • Strategical mindset

  • Excellent communication skills

  • Can-do attitude and inspirational leadership

  • University or college degree ITIL is an advantage

Application - IT Services Career Site

IT / Informatika
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