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Head of Service Delivery Unit (Service Management -Budapest) Head of Service Delivery Unit (Service Management -Budapest) 
IT Services Hungary Kft.
Hozzáadva: 2017.04.24.
Hirdetés azonosító: 992872
lejárt
FELADAT
  • Management of Service Delivery Management related activities of group of international customers
  • Management of costs, resources and quality
  • Development and implementation of strategy and future oriented mode of operations
  • Development of strategy in regards to employees and their competencies according to the business strategy
  • Management of all matters, especially follow up to the topics mentioned below:
  • Quality Assurance
  • Planning and development of transition activities in regards to organizational changes
  • Total compliance on the agreed service levels, quality targets and customer satisfaction indexes
  • Ensure target achievement and continuous optimization of processes and quality
  • Ensure operational and management reporting for quality purposes

  • Management of Service Delivery Management related activities of group of international customers
  • Management of costs, resources and quality
  • Development and implementation of strategy and future oriented mode of operations
  • Development of strategy in regards to employees and their competencies according to the business strategy
  • Management of all matters, especially follow up to the topics mentioned below:
  • Quality Assurance
  • Planning and development of transition activities in regards to organizational changes
  • Total compliance on the agreed service levels, quality targets and customer satisfaction indexes
  • Ensure target achievement and continuous optimization of processes and quality
  • Ensure operational and management reporting for quality purposes
PROFIL
  • At least 5 years of working experience in the related field
  • Fluent English AND German
  • Excellent leadership skills ensuring result as a cross function
  • Excellent skills in regards to internal (staff) and external (customer) communication
  • Understanding of ITIL processes, SLAs & OLAs

  • At least 5 years of working experience in the related field
  • Fluent English AND German
  • Excellent leadership skills ensuring result as a cross function
  • Excellent skills in regards to internal (staff) and external (customer) communication
  • Understanding of ITIL processes, SLAs & OLAs

Jelentkezés - IT Services Karrieroldal
 

Kategória
IT / Informatika
Régió
Magyarország
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