Head of Service Delivery Unit (CGO) (Debrecen) 
IT Services Hungary Kft.
Hozzáadva: 2016.10.23.
Hirdetés azonosító: 1087692


CGO (Client Procurement Services – Global Operations) as part of Deutsche Telekom’s Group Supply Services / Client Procurement Services conducts Tactical Sourcing activities for all T-Systems Local Business Units globally in the categories IT Hardware and Telecommunications Hardware and Services. Furthermore CGO hosts a team responsible for Data Management and internal Service Management. The Head of Service Delivery Unit ensures the achievement of strategic business objectives set for the unit by elaborating implementation methods and coordinating the work of smaller organizations within the unit, under the direction of a HQ supervisor. Manages the area via Team Leaders and ensures achieving or exceeding expected service levels at optimal cost efficiency. Additionally he/she takes over category responsibilities to support the Tactical Sourcing Heads of Team in higher volume negotiations and internal- as well as external escalations.


  • Typically coordinates the work of several teams via Team Leaders but might have category responsibility to functionally supervise a team directly or via a coordinator.
  • Improves the financial performance of the organizational unit by reducing costs, increasing efficiency and effectiveness, managing Unit’s Budget
  • Ensures satisfaction of external and internal customers and achieving of expected service levels in the organizational unit.
  • Provides expert advice and information to external and internal customers.
  • Manages positive and negative feedback of customers effectively.
  • Ensures retention of customers through constant monitoring of the services of the business and meeting expected service levels.
  • Managing a team of 35, 3 Team Leaders, performance management, hiring, target setting and evaluation, support personal and professional development
  • Develops his/her contacts for the success of the company and its clients. Keeps contact with representatives of external and internal customers in the interest of solving problems.
  • Ensures integration of the organizational unit
  • Performs all roles and tasks set ahead in the Document Handling Policy
  • Steer a team of Tactical Sourcing Managers or Operations Steering Managers in a defined area of responsibility
  • Responsible to perform efficient tactical sourcing services (sourcing below clip levels, in accordance with defined eco-system / mode of operation per category) in close alignment with category management
  • Continuous reporting of performance KPIs / service level fulfillment for Tactical Sourcing
  • Contribute to operational processes & systems development in alignment with PROC-PPS
  • Implement and steer programs and initiatives to measure and improve performance, efficiency and customer satisfaction of Procurement Global Operations
  • University degree (Economic and/or Technical) and 2 - 6 years of professional experience or vocational training with 6 - 10 years of professional experience
  • Experience with operational and tactical procurement
  • Experience in either IT Hardware or Telecommunications Procurement
  • 3-6 years of management/leadership experience
  • Budget planning and execution
  • Flexibility and quick reaction force under pressure
  • Excellent communication skills
  • Negotiation skills
  • Analytical, interpretative, evaluative, and constructive thinking
  • Advanced MS Office user knowledge
  • SAP, Reporting tools
  • Advanced English knowledge, German is an advantage

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