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Head of Service Delivery Unit (Budapest) 
IT Services Hungary Kft.
Hozzáadva: 2017.04.26.
Hirdetés azonosító: 1059232

The TSS&TCP Service Line has full global responsibility for delivering and operating telecommunications services and solutions. TSS&TCP Hungary is seeking for a Head of Service Delivery Unit with following responsibilities:

  • Leading a service delivery unit of multiple teams (ca. 90 employees), covering different TC portfolio profiles
  • Managing teamleaders, motivating employees to reach the expected service levels in quality, efficiency and customer satisfaction
  • Participation in Service Improvement Programs
  • Handling highly escalated operational issues
  • Responsibility for cost centers: resource- and cost planning
  • Managing transitions for new businesses (coming from Germany, UK)
  • Keeping regular contact with international management stakeholders (mostly in Germany)
  • Support the fulfilment of the strategic goals
  • Providing manager on duty services on demand
  • University or college degree
  • ITIL is an advantage
  • At least 3 years of leadership experience at a multinational environment (IT is an advantage)
  • Fluency in English and German
  • Ability to oversee operational issues easily focusing on processes, roles and responsibilities, customer satisfaction and resource planning
  • Experience in handling operational escalations
  • Basic project management skills
  • Ability to work under pressure and multitask
  • High level of proactivity
  • Excellent problem solving skills
  • Confidence and ability to represent local operational and financial interests firmly, while still remaining polite and constructive
  • Structured way of thinking
  • Strategical mindset
  • Excellent communication skills -can-do attitude and inspirational leadership

Application - IT Services Career Site

IT / Informatika
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