Managing of Application Operations team of Customer facing application managers/administrators fully responsible for the entire lifecycle(plan, build, test, run, decommission) of Applications/Services including several of the TOP 100 critical customer Services together with overall accountability for the Service quality delivered to the DTAG customer by the entire TSSK company
Generic managerial accountabilities:
Deliver services/solutions to clients in agreed quality and quantity structure according agreed contracts (OLA, SLA, SA, DA…) and internal KPI.
Establish and maintain relationships with counterparts/clients and other stakeholders for effective communication.
Lead and develop people in own team to be able to deliver agreed quality and maintain satisfaction of employees.
Continuously improve services in own area, propose improvements in related areas and implement improvements initiatives.
Provide inputs into financial plans and effectively manage business and resources of own team in order to meet financial budget.
Operationally manage critical situations and solve business-as-usual escalations to provide seamless operation and effective service to clients.
Deliver all people-related regulatory topics (labor code, internal rules & guidelines).
Job specific accountabilities:
Actively steer capacity of team resources and quality of results to ensure SLA fulfillment and effective operation.
Coordinate, approve and control take-over and delivery of services according to standard/processes.
Collect and provide feedback on terms and conditions of contracts
Steers the designated ICTO Service chains across and outside of the borders of own organization (e.g. Network, Storage, Operating Systems, Databases etc.) .
Project Management for internal/external projects (project steering, leading, designing and membering)
Actively support portfolio enhancement activities
Managing of 20 direct reports (TSM/AO/AM/AD)
Plan and control the revenues of 850.000€
Plan and control the costs of 800.000€
Reports to Head of Department of Telekom IT