Head of Digital Distribution
Szakterület megnevezése: egyéb
- Development of the strategy of the Retail and SME Remote Channels of K&H Bank, and the development, preservation and maintenance of these channels based on the strategic guidelines.
- Satisfying the needs of Retail and SME customers via electronic channels, in a manner that is in line with the quality indices of the Hungarian banking sector, the annual targets set, as well as the SLA-s, and which satisfies the expectations defined.
- Ensuring the highest customer experience on all digital channels by monitoring the digital customer contacts, where the personal presence is not ensured, and meet the customer satisfaction SLA-s, by designing easy and understandable electronic services and customer support tools..
- Meet the e-channel sales KPI’s (e2e online sales) set by yearly SLA-s.
- Monitor execution; performance evaluations of direct reports.
A munkakör betöltésének feltételei:
- University/college degree in a professionally relevant field
- Intermediate level written and oral English language skills
- Experience in the field of electronic channels
- Advanced user level computer skills
- Project management skills
- Attendance of professional further training
- Leadership skills
- Ability to make decisions
- Ability to work accurately, quickly and independently
- Ability to cooperate
- Outstanding customer centric approach
Szükséges végzettség: felsőfokú (főiskola, egyetem)
Szükséges nyelvismeret: angol (tárgyalóképes)