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Head Of Customer Experience - Lancashire, Golborne, WA3 3UL

Job Title:Head of Customer Experience
Job Type:Permanent
Location: Golborne
Start Date:Immediate
Sofaworks are looking for a talented Head of Customer Experience to join our Team!

We are seeking to recruit a talented Head Of Customer Experience who wants to be part of our team. Accountable for our Customer Contact Centre, you will have the drive and ambition to work as part of a successful team with lots of opportunity to grow your career.

Why Join Sofaworks?

As a Sofaworker you are joining a family that has a shared vision, to make every customer smile and want to return. We're in a revolution, turning sofa buying on its head.

We are seeking to recruit a leader of customer experience who is fanatical about customer service, have passion for product and are proud about what they do.

Our Sofaworkers are friendly, smiley, fun and energetic and they just want to do the right thing that makes the customer feel relaxed. There is no pressure, no rush and no hard selling.

The Role

Accountable for the seamless execution of the Customer Experience, delivered in all areas of the business particularly the Customer Contact Centre. You will manage the window of service across the whole business. Analysing customer data to ensure first time resolution every time.

You will have hands on experience at implementing efficient and effective processes with extensive experience of contact and service centres.

Key Responsibilities

- Full accountability for the Customer Service & Measurement teams.
- Ensures all processes agreed are implemented and reviewed.
- Analyse 'failings' in any part of the service proposition and propose solutions of remedy.
- To deliver effective processes which are well designed and robust.
- To be a highly visible Senior Team member who maximises all opportunities for improving the Customer Experience.

Reward & Benefits

In return for your hard work and commitment you will be rewarded with a competitive salary and additional benefits which include:

- 28 days holidays
- Immediate enrolment onto the Sofaworks benefits scheme
- Immediate access to salary sacrifice benefits
- Access to staff discount scheme
- Great training and development
Opportunity for career progressionLink megjelenítése" width="0" height="0" />
Munkavégzés helye Lancashire
Kategória Külföldi munka
Régió Külföld
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