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www.cvonline.hu
Head of Customer & Contract Management Team (Service Management) (Budapest) 
IT Services Hungary Kft.
Hozzáadva: 2017.04.27.
Hirdetés azonosító: 1023969
lejárt
YOUR TASK
  •  Management of Customer & Contract Management related activities of group of international customers
  • Management of revenue, costs, resources and quality
  • Development and implementation of strategy and future oriented mode of operations
  • Development of strategy in regards to employees and their competencies according to the business strategy           
  • Management of all matters, especially follow up to the topics mentioned below:
  • Commercial steering of contracts
  •  Assurance of contract frames
  •  Customer communication and satisfaction management
  •  Service Level Management
  •  Governance of contract fulfilment
  • Management of customer complaints
  •  Claim management
  • Quality Assurance
  • Planning and development of transition activities in regards to organizational changes
  • Ensure target achievement and continuous optimization of processes and quality
  • Ownership of the selection and appointment process and decisions, integration of new employees.
  • Definition of the team goals and transformation of them into individual goals and responsibilities.
  • Personal development of team members
YOUR PROFIL

•             At least 5 years of working experience in the related field

•             Fluent English and German

•             Excellent leadership skills ensuring result as a cross function

•             Strong customer orientation

•             Excellent skills in regards to internal (staff) and external (customer) communication

•             Understanding of ITIL processes, SLAs&OLAs


Application - IT Services Career Site
 

Kategória
IT / Informatika
Régió
Budapest
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