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Head of Customer & Contract Management Team (Budapest)  
IT Services Hungary Kft.
Hozzáadva: 2017.02.22.
Hirdetés azonosító: 902530
lejárt
FELADAT

Tasks

  • Management of Customer & Contract Management related activities of group of international customers
  •  Management of revenue, costs, resources and quality
  • Development and implementation of strategy and future oriented mode of operations
  •  Development of strategy in regards to employees and their competencies according to the business strategy
  •  Management of all matters, especially follow up to the topics mentioned below:
  •  Commercial steering of contracts
  •  Assurance of contract frames
  •  Customer communication and satisfaction management
  • Service Level Management
  • Governance of contract fulfilment
  •  Management of customer complaints
  •  Claim management
  •  Quality Assurance
  •  Planning and development of transition activities in regards to organizational changes
  •  Ensure target achievement and continuous optimization of processes and quality
  • Ownership of the selection and appointment process and decisions, integration of new employees.
  • Definition of the team goals and transformation of them into individual goals and responsibilities.
  • Personal development of team members

 

Requirements

  • At least 5 years of working experience in the related field
  • Fluent English (German is an advantage)
  • Excellent leadership skills ensuring result as a cross function
  • Strong customer orientation
  • Excellent skills in regards to internal (staff) and external (customer) communication
  • Understanding of ITIL processes, SLAs&OLAs

 

Our offer

  • Young and friendly team
  • Continuous development opportunities in IT and languages (parallel English and German), career opportunities within the company
  • Modern and comfortable working environment in Infopark

 

How to apply

Please upload your detailed professional CV (Hungarian/English) for the appropriate position on our homepage:

 

Link megjelenítése

Search by code: 82696

PROFIL

Jelentkezés - IT Services Karrieroldal
 

Kategória
IT / Informatika
Régió
Budapest
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