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www.cvonline.hu
Head of Customer & Contract Management (Debrecen)  
IT Services Hungary Kft.
Hozzáadva: 2017.09.18.
Hirdetés azonosító: 902570
lejárt
FELADAT

•             Management of Customer & Contract Management related activities of group of international customers

•             Management of revenue, costs, resources and quality

•             Development and implementation of strategy and future oriented mode of operations

•             Development of strategy in regards to employees and their competencies according to the business strategy

•             Management of all matters, especially follow up to the topics mentioned below:

o             Commercial steering of contracts

o             Assurance of contract frames

o             Customer communication and satisfaction management

o             Service Level Management

o             Governance of contract fulfilment

o             Management of customer complaints

o             Claim management

o             Quality Assurance

o             Planning and development of transition activities in regards to organizational changes

o             Ensure target achievement and continuous optimization of processes and quality

  • Ownership of the selection and appointment process and decisions, integration of new employees.
  • Definition of the team goals and transformation of them into individual goals and responsibilities.
  • Personal development of team members

 

•             At least 5 years of working experience in the related field

•             Fluent English (German is an advantage)

•             Excellent leadership skills ensuring result as a cross function

•             Strong customer orientation

•             Excellent skills in regards to internal (staff) and external (customer) communication

•             Understanding of ITIL processes, SLAs&OLAs

 

 

Our offer

  • Young and friendly team
  • Continuous development opportunities in IT and languages (parallel English and German), career opportunities within the company
  • Modern and comfortable working environment in Infopark

 

How to apply

Please upload your detailed professional CV (Hungarian/English) for the appropriate position on our homepage:

 

Link megjelenítése

Search by code: 82694

PROFIL

Jelentkezés - IT Services Karrieroldal
 

Kategória
IT / Informatika
Régió
Debrecen
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