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Head Housekeeper - Somerset

Head Housekeeper - The Mount Somerset Hotel & Spa

The Mount Somerset Hotel and Spa is a stunning Regency country house hotel, set in four acres of beautiful grounds. Well established as one of the finest luxury hotels and restaurants in the region, The Mount Somerset has won a host of awards including two AA Rosettes for outstanding cuisine and four AA stars for comfort and hospitality

The hotel forms part of the Eden Hotel Collection, which is a small group of privately owned unique places to stay offering the finest cuisine and extraordinary hospitality and combines traditional character with contemporary style to create a relaxed and welcoming home away from home for every guest, whether for business or pleasure. The dedicated team draw on a wealth of experience to ensure a memorable and comfortable stay for our guests.

We are now seeking an experienced Full Time Head Housekeeper to join our team who will possess the skills to continue with the high standards and cleanliness of the rooms and public areas of the hotel. It is important to maintain a motivated and successful Housekeeping team, creating a culture of care and attention to detail as well as excellence, bringing guest loyalty.

Role Overview

To manage the housekeeping department efficiently in accordance with company policies and procedures whilst ensuring a high standard of hygiene in all bedrooms, public areas, corridors and private dining rooms.

Main Responsibilities

To be a fully operational Head Housekeeper, both managing the department and being involved in day to day housekeeping duties where required in accordance to the business needs, which includes turndown service.
To ensure that total guest satisfaction is maintained in the areas under housekeeping control.
To ensure that all public areas are clean, checked and welcoming to guests at all times.
To ensure the cleanliness and checking of guests' accommodation is carried out efficiently and that it is clean according to the agreed standards laid down by the General Manager.
Anticipate guest needs wherever possible, and to react to these to enhance guest satisfaction.
To be fully conversant with facilities, services and promotions offered by the hotel and where possible pass this information on to the guests whenever the opportunity arises.
To be aware and responsible for, the security of the hotel and guests property, do not leave any rooms open or unattended at any time.
To ensure that the team are punctual, smart, correctly uniformed and are polite, courteous and helpful to guests and colleagues at all times, in accordance with company standards.
Ensure that the company and legal standards for cleanliness are maintained within the department.
To allocate work duties to housekeeping staff on a daily basis.
To complete department rota in accordance with the needs of the business, making any amendments and communicating these when necessary to GM
To liaise with the Reception department with regards room status.
To check every room along with public areas across the day.
To be responsible for staff development and ensuring high levels of customer service.
To schedule and supervise deep cleaning in line with annual programme, this will be agreed with you.
To ensure that all operational equipment and work utensils are maintained in good working order whilst ensuring the timely reporting of malfunctions to the maintenance department or Duty Manager.
To maintain sufficient levels of equipment and guest supplies whilst adhering to budgets.
To oversee and administer the lost property procedure within the hotel.
To maintain key security.
To maximise the quality, guest service and productivity of the department.
Actively participates in HR related matters of the department, recruitment, appearance, appraisals, training and development, succession plans and disciplinary procedures.
To maintain the highest standard of professionalism, ethics and attitude towards guests and colleagues.
Assist with achieving IIP status for the hotel
To be proactive in self development
To attend regular HOD meetings
To promote the image of Eden Hotel Collection as a professional organisation
Comply with all Company Policies and legal requirements with special reference to Health and Safety

All applicants must be eligible to live and work in the UK.

We endeavour to respond to all of our applicants, however please note that due to the high level of applications, this is not always possible. If you have not heard from us within two weeks of submitting your application, unfortunately you have not been shortlisted for interview but we would wish you every success in attaining your goals and objectives in the future.Link megjelenítése" width="0" height="0" />
Munkavégzés helye Somerset
Kategória Külföldi munka
Régió Külföld
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