Global Order Management Consultant (Budapest) 
IT Services Hungary Kft.
Hozzáadva: 2016.10.27.
Hirdetés azonosító: 1023934

  • Monitors, analyses and coordinates (as necessary) the Order Management process globally.
  • Prepares ad-hoc and regular quality, performance and compliance reports for the both DTAG management and customers
  • Prepares service review reports and presentations for critical customers / orders within the safeguarding area
  • Takes part in small or medium-size order management related projects
  • Sets up and leads Critical Safeguarding Calls
  • Sets up and leads Safeguarding Operational Drumbeat Calls
  • Analyses customer needs to ensure the right prioritization of the demands / requirements (related to the order management processes)
  • Creates back to green plan in case of a customer is defined critical based on the relevant KPIs
  • Communicates with stakeholders up to top management level
  • Takes part or may lead customer escalations
  • Participates in customer service reviews and presents demand and order process improvements
  • University/College Degree
  • Fluent knowledge of English language in written and spoken
  • 2-5 years relevant working experience in Order Management, QA, Reporting or similar role in IT industry
  • Ability and willingness to travel
  • TSS / TC Order Management experience is an advantage

Application - IT Services Career Site

IT / Informatika
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