German/Italian Client Contact Specialist (training in Central America)
Pozíció leírása / Job description
Are you fluent in English and German or Italian? Would you like to be trained in Central America? Do you want to enjoy your summer and start working in August? Are you a proactive and detail-oriented person? Would you like to work in a dynamic multinational team?
Our multinational client, with worldwide presence, is looking for a Client Contact Specialist to join their Budapest-based business service center team.
Customer Service and Support: - Providing first line support to the Site Manager, vendors and other customers to ensure flawless operation - Answering incoming telephone calls & SAP mails and faxes from Retails Sites and vendors
Problem resolution: - Responsible for resolving and logging the forwarded issues in SAP and provide feedback through SAP and other systems - Assessing the criticality of the issue and deciding of the appropriate follow up action - Advising on business procedures and end-to-end processes
Root cause analysis: - Root cause analysis of reason for calls and implementation of measure to decrease the overall number of calls - The successful candidate will gain cross functional knowledge over different departments and teams and has to engage with the different teams
- Proficiency in English and German or Italian - Valid passport which will not expire for 6 months - FRESH GRADUATES are welcome - Basic knowledge of Microsoft Office applications - Very well organized & process oriented - Confidence in using different systems - Customer service skills - Good analytics (logical thinking and numerical skills) - Good interpersonal skills / team player - Education level: Bachelors or Master’s degree in any subject
This job offers you:
- Opportunity to join a dynamic and expanding organization directly supporting one of the world's largest multinational corporations. - Multi-cultural work environment, supporting global operations - State of the art systems and processes - Competitive compensation and benefit packages - Extensive technical and business training and opportunities within this large business support organization.
Elvárások / Requirements
Amit kínálunk / Offer
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