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German Speaking Service Support Agent - Second Level [HN-UGSL2]

Régió: Budapest

Focus Consulting Kft.
 
Hozzáadva: 2016.12.24.
Jelentkezési határidő: 2016.09.13.
Hirdetés azonosító: 898202
 
Focus consulting

 

Our client

Our client is a leading multinational information technology services and solutions company which operates in more than 100 countries worldwide. The company has a Global Services Center in Budapest which supports European clients in a variety of business services including a Help Desk Function.

Tasks

- Monitor and handle all incidents referred to 2nd level queue
- Provide technical trainings to the agents
- Windows 7/8, OS configuration, administration and troubleshooting
- Review support documentation and recommend changes and additional information
- In case of a technical escalation provide support to agents and Team Leaders/Subject Matter Experts
- Handle calls and assume call responsibility when required
- Be responsible for second level/advanced technical support for telephone agents
- Perform required troubleshooting both on all warm transfer and outbound calls and direct escalation on calls which are outside the 1st level agent

Requirements

- Minimum 1 year working in an IT support environment
- Fluency in German and in English
- Expert knowledge of MS Office Suite in particular and the Windows environment in general
- Strong customer and team-oriented focus
- Attitude for quick learning of technical and procedural topics
- Ability to work with minimal supervision
- Excellent communication, coaching and teaching skills
- Self-starter and pro-active
- Process- and procedure orientated

Advantageous

- Experience in Windows 7/8, Microsoft Active Directory and TCP/IP configuration and administration

 

Munkavégzés helye
Budapest
Kategória
Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás, IT / Informatika
Régió
Budapest

 

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