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German Speaking Service Desk Analyst

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2014.07.04.
Jelentkezési határidő: 2014.09.23.
Hirdetés azonosító: 829974
lejárt

 

 
 
German Speaking Service Desk Analyst
Responsibilities
• Provide essential support to Customer’s PC users in Europe, including software and hardware related issues.
• Assist users over the telephone, through e-mail/voice mail, and over web interface.
• Diagnose and solve software and hardware problems by giving step-by-step instructions.
• Provide advanced support to Customer’s PC using remote control tool.
• Escalate unsolved calls to the appropriate IT team, Network/Server Support team, Application Support team or PC Support team.
• Log all calls in the Helpdesk tracking database in English simultaneously of answering the call in German
• Instruct users on usage of application systems.
• Translation of end user communications from English to German

You are the right candidate if
• You have fluent German language knowledge and high level of English
• You have good learning skills and high level of flexibility
• You have excellent phone etiquette and customer service skills
• You have the capability to understand IT environment, basic knowledge about networks, TCP/IP, PC Configuration, Email systems
• You have good analytical skills
Munkavégzés helye: Budapest
 
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