Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt
www.cvonline.hu
German Speaking Lead Incident Manager (Service Management) (Budapest) 
IT Services Hungary Kft.
Hozzáadva: 2017.03.30.
Hirdetés azonosító: 1070616
lejárt
YOUR TASK
  • Carry out Lead Incident Manager duties
  • Responsible for the end-to-end Incident Management process
  • Coordinate the solution of Incidents within the agreed KPI’s and SLAs (qualify, validate, lead and escalate / deescalate major [CBI - High / Critical] incidents)
  • Coordinates professional teams in order to solve issues efficiently (open and lead technical conference calls)
  • Focal point of the customer regarding all Incident Management topics and issues. (Managing communication to Customer / Operational Integrators)
  • Representation in the regular status meetings (occasional reporting to higher management and customer regarding critical topics)
  • Participation in Problem Management activities.
  • Ensure and create incident documentation as per T-Systems standards
YOUR PROFIL
  • College/university degree or relevant experience
  • Fluent German (C1 or above) fluency in English (B1 or above)
  • 3+  years of relevant experience in  service management in a customer facing role
  • Willingness to carry out on-call duties
  • Team spirit but able to work individually as well
  • Self-confidence, excellent communication skills
  • Excellent problem solving skill, proactivity
  • Knowledge of Office tools especially Microsoft Excel
  • Willingness to travel occasionally

 

Advantages:

  • ITIL knowledge (Incident, Change, Problem)
  • Theoretical/practical knowledge of server-client and network architectures

Application - IT Services Career Site
 

Kategória
IT / Informatika
Régió
Budapest
Egyéb hasonló állások Önnek
Service Manager (German speaking)

Trenkwalder Kft

German speaking Service Manager is needed for o...
Budapest


Incident Manager

Randstad Hungary Kft.

Our multinational client is a prestigious telec...
Budapest


German Speaking Lead Accountant

Exact Solutions Kft.

Location:BudapestResponsibilities:Participation...
Budapest