www.cvonline.hu
German Speaking Lead Incident Manager (Service Management) (Budapest) 
IT Services Hungary Kft.
Hozzáadva: 2016.09.21.
Hirdetés azonosító: 1070616

IT SERVICES FEJLÉC
FELADAT
  • Carry out Lead Incident Manager duties
  • Responsible for the end-to-end Incident Management process
  • Coordinate the solution of Incidents within the agreed KPI’s and SLAs (qualify, validate, lead and escalate / deescalate major [CBI - High / Critical] incidents)
  • Coordinates professional teams in order to solve issues efficiently (open and lead technical conference calls)
  • Focal point of the customer regarding all Incident Management topics and issues. (Managing communication to Customer / Operational Integrators)
  • Representation in the regular status meetings (occasional reporting to higher management and customer regarding critical topics)
  • Participation in Problem Management activities.
  • Ensure and create incident documentation as per T-Systems standards
PROFIL
  • College/university degree or relevant experience
  • Fluent German (C1 or above) fluency in English (B1 or above)
  • 3+  years of relevant experience in  service management in a customer facing role
  • Willingness to carry out on-call duties
  • Team spirit but able to work individually as well
  • Self-confidence, excellent communication skills
  • Excellent problem solving skill, proactivity
  • Knowledge of Office tools especially Microsoft Excel
  • Willingness to travel occasionally

 

Advantages:

  • ITIL knowledge (Incident, Change, Problem)
  • Theoretical/practical knowledge of server-client and network architectures

Kategória
IT / Informatika
Régió
Budapest
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