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German speaking first line analyst

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2016.04.02.
Jelentkezési határidő: 2016.04.12.
Hirdetés azonosító: 993081


German speaking first line analyst
German speaking first line analyst positions are open at our multinational partner who operates a Shared Service Center in Budapest. This continuously expanding multinational organization offers competitive compensation package and the possibility of professional development to their future colleagues. As a German speaking first line analyst you will be responsible for providing IT support to variety of users, and being the first point of contact for the customers.
You will follow up incidents in connection with Microsoft software, password reset and other upcoming issues related to the IT infrastructure. Your job will be resolving queries in line with the set SLAs, or forwarding issues to the second level where further support is needed. Your job will contain collecting queue-monitoring information and creating reports helping to improve the department’s performance. You will also follow up whether incidents have been solved, ensuring the customers satisfaction while communicating with both external and internal stakeholders via phone and email. To be considered as an ideal candidate for the position you are required to have:

  • Fluent English skills and advanced level knowledge of German
  • The ability to work in shifts (no need to work at night or at the weekends)
  • Excellent communication skills
  • Be able to work under pressure

If you think that the opportunity is a good fit for you, do not hesitate to apply for this position by sending your English CV through our website.

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