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German speaking experienced IT service desk analyst

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.04.26.
Jelentkezési határidő: 2014.11.01.
Hirdetés azonosító: 841403

German speaking experienced IT service desk analyst

Our client is looking for experienced, German and English speaking IT helpdesk analysts in its Budapest office who are passionate about their profession.


- Provides support in solving of authorization problems
- High level of technical problem resolution via telephone or email
- Handling limited amount of VIP calls and providing technical resolution
- Handling of complicated or aged cases
- Accepts and immediately starts to process, solve or forward SW/HW and telephony problems
- Analyses requests and problems and develops solution suggestions, making of case analysis
- Gives advice in order to achieve an efficient IT operation
- Accepts incoming information and makes sure that it is correctly recorded and is immediately processed forwarded according to the internal processes. Has a duty to supply information to the users. Complies with the existing contractual agreements (SLA)
- Complies with the Data Protection Act and the current bank rules and instructions.
- In case of a technical escalation provide support to agents and mentors


- Fluent German AND English
- min. 2 years of IT Service Desk experience is required due to the complexity of the role
- Strong technical knowlegde
- Strong multitasking skills
- Good analytical skills
- Solution oriented personality
- Understanding KPIs is an advantage
- Experience in working with customers or in an international environment
- Further IT experience (Windows 7, Outlook, Hardware (Desktop/ Laptops), Lync, Telephone) or IT degree is a huge advantage

Amit kínálunk:

- Multicultural environment
- Opportunity to be part of a rapidly expanding organization
- IT Academy courses, professional development and career path
- Competitive salary and cafeteria benefits
- Normal working hours (no weekend and no nightshifts)

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