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German speaking experienced IT service desk analyst

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.06.25.
Jelentkezési határidő: 2014.11.01.
Hirdetés azonosító: 841403

German speaking experienced IT service desk analyst

Pozíció leírása / Job description

Our client is looking for experienced, German and English speaking IT helpdesk analysts in its Budapest office who are passionate about their profession.


- Provides support in solving of authorization problems
- High level of technical problem resolution via telephone or email
- Handling limited amount of VIP calls and providing technical resolution
- Handling of complicated or aged cases
- Accepts and immediately starts to process, solve or forward SW/HW and telephony problems
- Analyses requests and problems and develops solution suggestions, making of case analysis
- Gives advice in order to achieve an efficient IT operation
- Accepts incoming information and makes sure that it is correctly recorded and is immediately processed forwarded according to the internal processes. Has a duty to supply information to the users. Complies with the existing contractual agreements (SLA)
- Complies with the Data Protection Act and the current bank rules and instructions.
- In case of a technical escalation provide support to agents and mentors


- Fluent German AND English
- min. 2 years of IT Service Desk experience is required due to the complexity of the role
- Strong technical knowlegde
- Strong multitasking skills
- Good analytical skills
- Solution oriented personality
- Understanding KPIs is an advantage
- Experience in working with customers or in an international environment
- Further IT experience (Windows 7, Outlook, Hardware (Desktop/ Laptops), Lync, Telephone) or IT degree is a huge advantage

Amit kínálunk:

- Multicultural environment
- Opportunity to be part of a rapidly expanding organization
- IT Academy courses, professional development and career path
- Competitive salary and cafeteria benefits
- Normal working hours (no weekend and no nightshifts)

Elvárások / Requirements

Amit kínálunk / Offer

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