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German Speaking Customer Service Representative

Hozzáadva: 2016.09.22.
Hirdetés azonosító: 817121

Our client is a multinational company who operates with business activities in more than 100 countries across six continents. The Budapest Business Support Centre delivers excellent customer service for European businesses. The BSC handles a varied range of Order to Cash and other customer support activities. They are looking for new colleagues in the German Speaking Customer Service Representative position

German Speaking Customer Service Representative

  • Act as a first point of contact for the clients
  • Interact with customers in a professional, friendly and efficient manner
  • Manage customer requests, complaints, queries
  • Entering customer orders and following them up
  • Provide a level of customer service consistent with the set KPIS, Service Level Agreements and Customer Service functions core values
  • Handle all customer and support requests in a professional and timely manner
  • Log, assign and track progress of queries and customer requests
  • Escalate any high risk customer issues (financial, legal, reputation)
  • Diagnose the issue and provide a path to resolving inquiries
  • Ensure data is accurately entered and maintained in all Customer Service and data collection systems, minimising errors and resultant financial losses.
  • Provide accurate information to both business customers and support teams through the correct use of all information technology systems
  • Develop and maintain a professional working relationship with internal and external stakeholders
  • Bachelor degree
  • Fluent in GERMAN language
  • Stable English knowledge
  • Previous experience in the field customer service
  • High Level of IT proficiency in Microsoft packages
  • Desire to provide excellent customer service, customer-focused approach
  • Result-oriented personality and capability to overcome obstacles
  • Capability to work in a team or individually if required
  • Ability to keep deadlines whilst under pressure without compromising accuracy
Amit kínálunk:
  • What the company offers:
  • Opportunity to gain professional experience
  • Modern, multinational team/working environment
  • Stable workplace
  • Attractive salary and benefit package
  • What Prohuman offers:
  • profound knowledge about the relevant market sector
  • overall guidance and support during the whole selection process
  • personalised career and jobseeker counselling
  • feedback on language and professional skills
  • long-term cooperation and support
Munkavégzés helye:
  • Budapest
In case you are interested in the above mentioned position please send your English CV to the E-mail cím megjelenítése e-mail address.

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