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www.cvonline.hu

German Speaking Customer Service Representative


 
Hozzáadva: 2017.05.29.
Hirdetés azonosító: 817121

Our client is a multinational company who operates with business activities in more than 100 countries across six continents. The Budapest Business Support Centre delivers excellent customer service for European businesses. The BSC handles a varied range of Order to Cash and other customer support activities. They are looking for new colleagues in the German Speaking Customer Service Representative position

German Speaking Customer Service Representative

Feladatok:
  • Act as a first point of contact for the clients
  • Interact with customers in a professional, friendly and efficient manner
  • Manage customer requests, complaints, queries
  • Entering customer orders and following them up
  • Provide a level of customer service consistent with the set KPIS, Service Level Agreements and Customer Service functions core values
  • Handle all customer and support requests in a professional and timely manner
  • Log, assign and track progress of queries and customer requests
  • Escalate any high risk customer issues (financial, legal, reputation)
  • Diagnose the issue and provide a path to resolving inquiries
  • Ensure data is accurately entered and maintained in all Customer Service and data collection systems, minimising errors and resultant financial losses.
  • Provide accurate information to both business customers and support teams through the correct use of all information technology systems
  • Develop and maintain a professional working relationship with internal and external stakeholders
Elvárások:
  • Bachelor degree
  • Fluent in GERMAN language
  • Stable English knowledge
  • Previous experience in the field customer service
  • High Level of IT proficiency in Microsoft packages
  • Desire to provide excellent customer service, customer-focused approach
  • Result-oriented personality and capability to overcome obstacles
  • Capability to work in a team or individually if required
  • Ability to keep deadlines whilst under pressure without compromising accuracy
Amit kínálunk:
  • What the company offers:
  • Opportunity to gain professional experience
  • Modern, multinational team/working environment
  • Stable workplace
  • Attractive salary and benefit package
  • What Prohuman offers:
  • profound knowledge about the relevant market sector
  • overall guidance and support during the whole selection process
  • personalised career and jobseeker counselling
  • feedback on language and professional skills
  • long-term cooperation and support
Munkavégzés helye:
  • Budapest
Kapcsolat:
In case you are interested in the above mentioned position please send your English CV to the E-mail cím megjelenítése e-mail address.


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