Sykes Enterprises, Incorporated is a family of global companies delivering business process outsourcing services. The SYKES brand represents the benchmark in customer service. The top companies in the world rely on SYKES to care for their most valued resource- their customers. Headquartered in Tampa, Florida, we operate over forty customer interaction and fulfillment centers throughout North America, Europe, Latin America, Asia and Africa.
To learn more, visit us at Link megjelenítése.
We are looking for the following professional
to join our Budapest Call Center:
GERMAN SPEAKING CUSTOMER SERVICE REPRESENTATIVE – FRONT OFFICE
Customer Service Representatives provide a professional front office service function for our client’s project in line with the contractual agreements and working in compliance.
- Receiving requests in GERMAN language via phone and e-mail
- Receiving, categorizing and registrating work orders
- Qualifying, prioritizing cases
- Arranging necessary steps with subcontractors, liaising with local country offices, coordinators, technical teams
- Recognizing problems
- Dealing with correspondence
- Coordinating progresses
- Initiating preventive calls to minimize damages
- Fluent GERMAN language knowledge
- Conversational ENGLISH language knowledge
- Any other European language is an advantage
- Good organizational skills
- Advanced level knowledge of MS Office applications
- Excellent problem solving skills
- Good communication skills
We offer you:
- Friendly, multicultural work environment
- Sport, fitness, wellness possibilities
- Career opportunity
If you want to join a team of committed professionals please send your CV to the email address below.