Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt
www.cvonline.hu

German Speaking Customer Service Delivery Manager


  • A hirdetés 1775 napja lejárt
For our multinational partner we are looking for a
German Speaking Customer Service Delivery Manager


Location:
Budapest

Responsibilities:

  • Managing a large scale team of customer service representatives with complex process management and business interactions
  • Understanding procedures and processes for the relevant businesses, as well as the internal processes
  • Ensuring timely resolution of inquiries and activities within the CRM system
  • Proactively seek to minimise or eliminate by addressing root causes in terms of either processes or behavioural changes
  • Conduct regular one to ones with all direct reports to discuss performance and to develop and implement career path plans
  • Provide coaching for the team members as part of their ongoing development and training
  • Conduct half-yearly and annual appraisals with direct reports
  • Provide first level escalation for any issues raised by the team
  • Ensure processes are embedded and adhered to consistently throughout the team
  • Work with the process improvement leader to review, identify and resolve process inefficiencies
  • Ensure team process and procedure documentations are maintained and fit for purpose.
  • Develop, achieve and monitor KPIs aligned to the SLAs
  • Work closely with other team leaders to ensure that overall operational objectives are met, ideas shared and lessons learnt
  • Monitor and assure compliance to SOX controls
  • Deputize for the customer service manager

Requirements:

  • University or college degree
  • At least 2-3 years of customer service experience in leader role (team leader or manager)
  • Fluency in English and German
  • Strong people management and coaching experience
  • Demonstrated process thinking and experience with a strong focus on continuous improvement
  • minimise potential problems
  • Change management experience in preferred
Helyek Budapest
Kategória -
Minimális tapasztalat Több mint 5 év
Munkaidő tipusa Teljes munkaidő
Egyéb hasonló állások Önnek
TERMELÉSI IGAZGATÓ (HF 12-8277)

Humanfield Tanácsadó Iroda

Megbízható, nemzetközi autóipari gyártó partner...
Heves


Experienced French Speaking IT Helpdesk

Trenkwalder Kft

Our newest, freshest SSC partner is looking for...
Budapest


Telefonos behajtási munkatárs

Trenkwalder Kft

Banki szektorban tevékenykedő partnerünk számár...
Budapest