Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt
www.cvonline.hu

GERMAN SPEAKING CUSTOMER CARE TEAM LEAD (Ref: CC/DE/TLEAD)

Avis Budget Group Business Support Centre Kft.
Frissítve : 2014.07.30.
Jelentkezési határidő: 2014.08.29.
Hirdetés azonosító: 840164
lejárt

 


GERMAN SPEAKING CUSTOMER CARE

TEAM LEAD

(Ref: CC/DE/TLEAD)

‘Speed up your life with Avis Budget Group BSC’ and join us.

Apply if you speak advanced level of German and English.


Tasks

  • Contributes to improve the quality and efficiency of the services and to develop the processes
  • Ensures the continuous operation of the section entrusted to him or her while maintaining an efficient management of resources
  • Ensures high-level performance in his or her section in order to attain established service requirements and objectives (SLA)
  • Communicates expectations, goals, targets and KPIs; monitors and make proposal for the improvement of key performance indicators (KPIs)
  • Ensures executive escalations are resolved
  • Build trust and rapport with others to deliver results and interact positively and professionally with all levels internally and externally
  • Maintains regular contact with key relationships, evaluates and understands their needs, provides information concerning everyday operation
  • Set clear expectations to team members on required knowledge and skill level and ensure functional training is in place
  • Manages the performance of the team and the Performance Management Appraisals within the managed functional area.
  • Motivates colleagues with continuous feedback and coaching in order to reach business and personal objectives. Plays a key role in developing and coaching team members
  • Responsible to select new employees best fits to job according to job skill profile and strive to retain well performing employees
  • Ensures one to one discussions are regularly held
  • Carries out administrative tasks delegated to him/her

Join us if you

  • Degree or equivalent
  • Professional qualification preferred
  • 3 years’ experience of working in Multi Site, Multi-Country Fast Paced Corporation
  • 2 years leadership experience
  • Knowledge of the BSC systems and processes is an advantage
  • Fluency in German and English and preferably in a second foreign language

Our Offer

  • State of the art working environment – Office of the Year Award 2013
  • High-energy and values-driven organization
  • Multicultural environment
  • Professional trainings


If you are interested in this position please submit your application by uploading your CV via our Career Site on the link below.


 

 
Kategória
Szervezés / Menedzsment / Cégvezetés, Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Régió
Pest
Budapest
 
Egyéb hasonló állások Önnek
Polish speaking AR Accountant

HAYS Hungary Kft.

Your new company Our multinational partner is l...
Budapest


Sourcing Specialist

HAYS Hungary Kft.

Your new company Our German multinational pharm...
Budapest


Master Data Services Team Lead

HAYS Hungary Kft.

Master Data Services Team Lead munkatársat kere...
Budapest