Our multinational client is a prestigious telecommunication company with worldwide presence, for which we look for 2nd line Support Specialists to their shared services centre.
- Support the clients in networking related problems on 2nd level - Analyse requests and problems and develop solution suggestions - Troubleshoot and resolve IT problems - Manage supplier activities (escalating 3rd party agents)
- min. 1-2 years of experience in Helpdesk role - Strong technical knowledge in IT - Cisco knowledge is an advantage - Fluent English and German knowledge - Professional communication skills, customer orientation - Problem-solving skills, ability to troubleshoot technical issues - Proactive and dynamic personality
- Attractive salary and benefits package - Open and youthful atmosphere - Stable multinational background and growing organization - Modern work environment and IT infrastructure - Continuous trainings and opportunity for the professional development
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