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www.cvonline.hu

German HR Service Support Specialist (TV-4683)


  • A hirdetés 692 napja lejárt

Role and Responsibilities 

• For improvement to HR, Handle telephone calls and e-mail queries 
• Take ownership of the resolution of callers’ issues, giving guidance and solving problems at the first point of contact whenever possible within the target response time. 
• Log and track enquiries through to resolution using workplace processes and guidelines 
• Communicate effectively to our customers on HR policy and processes, providing education where necessary 
• Work as a member of a team to minimise customer wait times, maximise customer satisfaction and response accuracy 
• Participate in information sharing with other members of the team. Identify trends and pass recommendations Case Management SMEs 
• Take ownership of the resolution of callers’ issues, giving guidance and solving problems at the first point of contact whenever possible within the target response time. 
• Log and track enquiries through to resolution using workplace processes and guidelines 
• Communicate effectively to our customers on HR/Expense tool and usability, as well as on country specific policy and processes, providing education where necessary 
• Work as a member of a team to minimise customer wait times, maximise customer satisfaction and response accuracy 
• Ensure productivity and high level occupancy 
• Follow business controls guidelines, corporate instructions and internal processes during work 

Elvárás

Skills/Abilities required 

• Language skills: Fluent in writing and speaking in German as well as English. 
• Excellent communication skills. 
• Adaptability to an ever changing environment. 
• Computer literacy in Excel, Explorer. 
• Accuracy and attention to details because of sensitive Client information. 
• Full command of the target language (English, Portuguese and/or French) 
• Highly customer service oriented 
• Computer literate (Internet Explorer, Excel, Word, Acrobat, Power Point) 
• Ability to work well under pressure 
• Ability to work in a fast paced environment 
• Adaptability 
• Fast learner 
• Ability to assimilate large amounts of information in a relatively short period of time 
• Excellent listening skills 
• Multitasking 
• Highly motivated individual 
• Strong team player 
• Previous Contact Center Experience is desirable 
• Strong technical skill and strong second/third language capability are an advantage 

Helyek Budapest
Kategória Humán erőforrás
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