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German, French and English Speaking Service Desk Analyst

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.04.26.
Jelentkezési határidő: 2014.03.02.
Hirdetés azonosító: 742402

German, French and English Speaking Service Desk Analyst

Our client is one of the world’s leading information technology companies. Through its Global Network Delivery Model, Innovation Network, and Solution Accelerators, it focuses on helping global organizations address their business challenges effectively.


- Assist users over the telephone with their technical issues
- Handle and document all incoming requests or incidents within the contractually agreed timeframes in ticketing tool
- Own the ticket throughout its life cycle and ensures that all relevant information is captured
- Analyze issues/requests and assigns to relevant functional teams
- Perform password reset, user account unlocks and technical troubleshooting steps as per agreed SLAs
- Effectively communicates with other team members , 2nd and 3rd Level technical teams, end-users
- Perform daily ticket checks/backlog activities
- Active participation on team meetings
- Documents new technical solutions in knowledge base, suggests improvements to the existing ones


- Native or advanced German and French language knowledge
- High level of English language
- At least 1 year experience in IT Helpdesk support role
- Good knowledge of Windows operating systeam, Microsoft Office, Microsoft Outlook and other standard softwares
- Incisent management experience and good knowledge of service desk support tools
- Great communicational skills

Amit kínálunk:

- The chance to work in a dynamic, multi-cultural organization
- Excellent professional environment
- Company with stable background
- Excellent cafeteria system and continuous training opportunities

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