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German- / English-speaking Service Desk Agents (f/m)

 For our office in Budapest we are looking for three to four

German-/English-speaking Service Desk Agents (f/m)

in order to support us with our projects in the DACH region


Who we are:
VirtusaPolaris pro­vi­des a broad range of IT con­sul­ting, sys­tems im­ple­men­ta­tion and ap­pli­ca­tion out­sour­cing ser­vi­ces. With of­fi­ces and de­ve­lop­ment cen­ters across North America, Europe, Middle East, India, Sri Lanka, South-East Asia, Japan and Aus­tra­lia & New Zea­land, and a work­force of ap­pro­xi­ma­te­ly 19.000 em­ployees, VirtusaPolaris is strong­ly pla­ced to be­come the IT ser­vi­ces part­ner of choice for glo­bal clients in the in­dus­tries it serves.

The role:
The Service Desk Agent po­si­ti­on with Ger­man/Eng­lish lan­gu­age know­led­ge is open at our mul­ti­na­ti­o­nal client's that is ope­ning a brand new Ser­vi­ce Cen­tre in Bu­da­pest. This is an ex­ci­ting op­por­tu­ni­ty for ta­lents who are not afraid of buil­ding up an ope­ra­ti­on from scratch and shape its future.

    Be the first point of contact for customers
    Analyze the nature of queries and customer problems and provide suitable solutions within satisfactory timescales
    Understand and operate the escalation procedures
    Meet personal, team productivity and quality targets in line with Service Support Centre
    Undertake ad-hoc projects as agreed with the management team on behalf of the Service Support Centre that may
    involve site visits, customer meetings or vendor management  

Your profile:
    Great interest in IT platforms
    Extensive working experience in the finance or bank sector
    Supportive individual with enthusiastic and open-minded personality
    Customer-oriented attitude
    Good communication skills
    Team player attitude
    Very good English language skills
    German language knowledge is of advantage

What we offer:
    Flexible working conditions and excellent working atmosphere
    Market-competitive salaries
    Customized development path (internal trainings and seminars)
    Flat hierarchies

experience matters - We are looking for­ward to re­cei­ving your ap­pli­ca­tion along with your sa­la­ry ex­pec­ta­tions and avai­la­bi­li­ty. Please send your CV and cover letter to the email address below.

Munkavégzés helye Budapest
Kategória IT / Informatika, Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Minimális tapasztalat 3 és 5 év között
Szükséges iskolai végzettség Szakközépiskola
Munkaidő tipusa Teljes munkaidő
Régió Budapest, Pest
Egyéb hasonló állások Önnek
Tesztautomatizálási mérnök (E-AL01)

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