On behalf of our world-wide multinational Client which has an SSC in Budapest, we are currently looking for employees in Delivery Team Leader position.
The Team Leader of the Delivery Management will be responsible for a team of team member grades whom process and/or progress Customer Orders, Billing/receipting and/or process and progress Customer Faults, handle customer enquiries and complaints of a non standard nature and/or ensure revenue collection.
German Delivery Team Leader
- Lead, manage and develop an Operational team of team members dealing with bespoke or non standard product/service orders/faults or technical enquiries.
- Develop the Customer Relationship with their designated customer-base and to deliver excellent customer satisfaction
- Participating in to manage Service Delivery, Billing and/or Reporting as well as building and enhancing a mutually beneficial relationship
- Responsible for resource planning and capability matching within their team
- Build and maintain internal relationships across own organisation and, where appropriate, the wider unit.
- Fluency in English and German
- 1-3 years experience in delivery management as a Leader
- Strong level of knowledge of more complex products appropriate to the customer base and understanding their application to the customer and the impact of problem on their business
- Strong level of people management skills
- Significant understanding of each clients business imperatives
- The ability to represent the unit with local trades unions
- Customer management skills
By my application to this job and by submitting my application documents I hereby grant my consent to the processing of the data included in my CV provided to Trenkwalder Kft, to its inclusion in a data base and, in the case of a suitable job offer, to its forwarding to your client, subject to prior consultations. I acknowledge that the cancellation of the data from the data base or the modification of the date at my request submitted in writing would be carried out within 8 business days after the receipt of such request. I must submit the relating request in writing to the office registering the data. I hereby certify that the information I have given is correct.
Magán-munkaközvetítői ny. sz.: 29338/2000-0100
Munkaerő-kölcsönzői ny. sz.: 37961/2001-0100
Adatkezelés nyilvántartási száma NAIH-53813/2012.