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German / Danish Speaker Animal health care- customer response executive

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2017.12.02.
Jelentkezési határidő: 2017.12.12.
Hirdetés azonosító: 1194752

 

 
 
German / Danish Speaker Animal health care- customer response executive

 

Animal Health Care- Customer Response Executive

 

Animal healthcare service desk support position with German or  Danish knowledge is open at our multinational outsourcing partner.

The main responsibilities of the position will be: 

  • Provision of L1 and L2 support
  • Receive inbound calls, e-mails or report forms from current and potential customers, e.g. veterinarians, pharmacists, animal owners’ etc.as well as personnel concerning medical inquiries, medical complaints, adverse events, product technical complaints, product return/refund or compensation.
  • Assist customers with any issues with regard to the defined Animal Health products and document any adverse event reported.
  • Perform a local quality check of entries and documentation of calls, in particular Adverse Events.
  • Place outbound follow-up calls when required
  • Meet Quality Assurance Requirements and other key performance metrics
  • Operates the respective Customer Relationship Management system in order to obtain animal, costumer and product information and perform other necessary functions on the system in accordance with policies and regulations.

 

Requirements:

  • Life Sciences degree
  • Good oral and written German or Danish communication skills, including fluency in at least English 
  • Ability to identify problems in call processing and to assist in the design of workable solutions
  • Basic knowledge of standard office software (Microsoft, Excel, Word, Outlook)
  • High sense of responsibility and accountability and special sense for diligence even for routine processes
  • Proactive behaviour and being able to keep timelines
  • Nice to have : good knowledge of veterinary and pharmacovigilance requirements

 

What you need to do now:

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

 

 

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