German / Danish Speaker Animal health care- customer response executive

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2017.10.03.
Jelentkezési határidő: 2017.10.21.
Hirdetés azonosító: 1194752


German / Danish Speaker Animal health care- customer response executive


Animal Health Care- Customer Response Executive


Animal healthcare service desk support position with German or  Danish knowledge is open at our multinational outsourcing partner.

The main responsibilities of the position will be: 

  • Provision of L1 and L2 support
  • Receive inbound calls, e-mails or report forms from current and potential customers, e.g. veterinarians, pharmacists, animal owners’ etc.as well as personnel concerning medical inquiries, medical complaints, adverse events, product technical complaints, product return/refund or compensation.
  • Assist customers with any issues with regard to the defined Animal Health products and document any adverse event reported.
  • Perform a local quality check of entries and documentation of calls, in particular Adverse Events.
  • Place outbound follow-up calls when required
  • Meet Quality Assurance Requirements and other key performance metrics
  • Operates the respective Customer Relationship Management system in order to obtain animal, costumer and product information and perform other necessary functions on the system in accordance with policies and regulations.



  • Life Sciences degree
  • Good oral and written German or Danish communication skills, including fluency in at least English 
  • Ability to identify problems in call processing and to assist in the design of workable solutions
  • Basic knowledge of standard office software (Microsoft, Excel, Word, Outlook)
  • High sense of responsibility and accountability and special sense for diligence even for routine processes
  • Proactive behaviour and being able to keep timelines
  • Nice to have : good knowledge of veterinary and pharmacovigilance requirements


What you need to do now:

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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