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GERMAN/ CZECH Customer Support Agent

Régió: Budapest

Randstad Hungary Kft.

Hozzáadva: 2017.08.22.
Jelentkezési határidő: 2015.06.17.
Hirdetés azonosító: 935493

GERMAN/ CZECH Customer Support Agent

Pozíció leírása / Job description

Expanding multinational technology services and solutions company along with Randstad is looking for customer oriented individuals to work in full time positions.

Feladatok:

- Provide technical support over the phone and via e-mail to clients calling with simple or more complex IT problems
- Answer basic questions about installation, operation, configuration, customization, and usage of assigned products
- Troubleshoot, diagnose, register and correct technical faults, using technical and communication skills
- Guide the caller through the necessary steps to restore functionality
- Escalates complex problems
- Keep contact with technical teams

Elvárások:

- Strong communication skills in English
Fluent in GERMAN/ Czech
- Good computer skills
- Considerable familiarity with MS Office and Windows environment in general is highly appreciated.
- High-level communication skills, client-oriented attitude
- Proactive and patient personality
- Aptitude for quick learning of technical and procedural topics
- Excellent analytical skills

Amit kínálunk:

- The chance to work in a young, dynamic and rapidly expanding organization
- Attractive salary and compensation package
- Career opportunity, possibility to proceed into professional areas of IT
- Initial and remedial professional Microsoft trainings (MCP, MCSA, MCSE certifications)
- International, high-tech work environment

Elvárások / Requirements

Amit kínálunk / Offer

Jelentkezés:
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