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German Customer Service Team Leader

PROHUMAN
 
Hozzáadva: 2016.12.19.
Hirdetés azonosító: 589675

Our client is multinational energy provider who operates with business activities in more than 100 countries across six continents. The Budapest Business Support Centre delivers excellent customer service for European businesses. The BSC handles a varied range of Order to Cash and other customer support activities. They are looking for new colleagues in the German Customer Service Team Leader position.

German Customer Service Team Leader

Feladatok:
  • Manage a team of Customer Service Representatives (CSRs)
  • Ensuring timely resolution of Service Requests and activities
  • Proactively seek to minimise or eliminate by addressing root causes
  • Lead, motivate and develop team competencies and BSC capabilities
  • Hire, train, and manage team performance, create and coaches employees; sets individual and team goals
  • Proactively develop the skills, competencies and knowledge of team members
  • Manage the team's workflow, directs and coordinates daily tasks within the team and provides day-to-day management
  • Carry out regular one to ones and Organise monthly team meetings with direct reports
  • Develop, achieve and monitor KPIs aligned to the SLAs
  • Demonstrates strong customer service skills
  • Develop and maintain internal and external relationships regarding specific business issues
  • Develop and control processes and procedures to the BSC
Elvárások:
  • College/ university degree
  • Relevant experience in customer service
  • Advanced German language knowledge
  • Stable English language knowledge
  • Demonstrated leadership practice
  • Strong decision-making and analytical abilities
  • Comfortable in multi-tasking environment
  • Excellent communication and time management skills
  • Ability to perform under stress or critical situations
  • Strong time management skills and able to meet tight deadlines
Amit kínálunk:
  • What the company offers:
  • Outstanding carrier opportunities
  • Modern, multinational team/working environment
  • Centrally located office
  • Prestigious and stable workplace
  • Attractive compensation package
  • What Prohuman offers:
  • profound knowledge about the relevant market sector
  • overall guidance and support during the whole selection process
  • personalised career and jobseeker counselling
  • feedback on language and professional skills
  • long-term cooperation and support
Munkavégzés helye:
  • Budapest
Kapcsolat:
In case you are interested in the above mentioned position please send your English CV to the E-mail cím megjelenítése e-mail address.

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