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www.cvonline.hu

German Customer Service Specialist


  • A hirdetés 1310 napja lejárt

If you are enthusiastic to work in an international environment, and would like to use your language skills, please do not hesitate to apply for this opportunity.

 

 

Job Summary:

Our multinational client has a growing office in Budapest and they would like to grow their business. Currently they are looking for multilingual candidates who would be responsible for client communication and problem solving tasks.

 

 

Key Responsibilities:

  • Provision of first line customer support and account administration of specific business applications for a software company who focus on accelerating global pharmaceutical development.
  • To provide German and English support to users globally, via telephone and email.
  • Provide telephone and email support to users (in their chosen language)
  • Ensure ownership of issues as per the SLA
  • Enter relevant data into the appropriate customer relationship management (CRM) system, and ensure it is kept up-to-date at all times
  • Upload data into CRM system when required
  • Comply with handover and escalation processes
  • Perform account administration activities (e.g. passwords resets)
  • Escalate appropriately to second line engineers and request updates until resolution is provided
  • Comply with quality control program

 

Requirements:

  • Ideally, you will be a graduate with at least one year’s experience in a Support/Helpdesk role, preferably in an English speaking environment.
  • Fluent in written and verbal English.
  • Also fluent in one or more of the following languages:          German
  • Strong and confident communicator
  • Excellent telephone manner
  • Ability to write clear and concise email responses
  • Customer focused and excellent customer care skills
  • Competent user of Microsoft Office applications
  • Excellent problem solving skills
  • Good attention to detail
  • Proactive attitude

LOCATION: Debrecen

Helyek Debrecen
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
Munkaidő tipusa Teljes munkaidő
Egyéb hasonló állások Önnek
Gépkezelő (br. 220-330 000 Ft/hó)

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